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Return Policy / Revocation

  1. Customers that are consumers (non business customers) have the right to revoke their order and return all products (revocation) within two weeks starting from the day of receiving the delivery. If a customer wishes to return products he/she can contact (in writing) Wibros through telefax, mail or email:

    Wibros GmbH
    Wallaustr. 111, D-55118 Mainz
    Germany
    Telefax-no:
    +49 (0) 6131 - 327 4445
    E-Mail:
    service@wibros.de
    It is not necessary to name any reason for the revocation.
  2. Consequences of revocation
    Customers get full refund if the goods are returned in their original condition to the Wibros service center in Germany (return address is printed on the invoice). If the total order value was higher than 40 Euros or Wibros shipped the wrong products according to the order Wibros will cover the return shipping costs.

    Note: Customers from outside the European Union are responsible for return shipping costs and subject to a 10% restocking fee if products are returned.
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